FAQ

  1. After upgrading to iOS 17, you may encounter the some issues
  2. After app update, widget has turned to black or white
  3. How to add widget to homescreen ?
  4. Why I cannot find Datatone widget？
  5. I am using Bus widget, how can I combine jointly route into one widget ?
  6. I am new to Datatone, how can I combine jointly route into one widget ?
  7. Why Jointly operated route cannot display as one page ?
  8. How often did widget refresh？
  9. Why can't I find Kwun Tong Line in Datatone app?
  10. I still see ad after subscription with Ad Free
  11. How can Andriod user support Datatone？

If you are looking for assistance for the above issues or you have other questions or opinions,
We are happy to hear from you through WhatsApp WhatsApp / Telegram / Instagram !

升級iOS17後，有機會遇到嘅問題

  • If you can't open Live activity, please restart your device.
  • if the widget appears all black/white, please restart your device.
  • If the widget settings are not visible, this is an iOS bug that we cannot fix. You will need to reconfigure the widget.
  • If you don't upgrade watchOS at the same time, there is a possibility that the Datatone watch app may become unpaired and unusable."

After app update, widget has turned to black or white

After app update, the widget may take some time to update. Please wait a moment or restart your device, the widget will automatically restore itself.

How to add widget to homescreen ?

Step by step guideline for adding widget to your iPhone homescreen

Why I cannot find Datatone widget？

Due to some iOS bug, please try the following steps to add datatone widget:

  1. Open Datatone app
  2. Go back to homescreen and add widget
  3. If you cannot see datatone in widget list, restart your iPhone
  4. Reopen datatone and go to homescreen to add widget again

There're numerous conditions to make widget visible, by restarting and relaunch datatone app, this bug shall be gone.

I am using Bus widget, how can I combine jointly route into one widget after app update ?

If you have added bus widget in 2.1.1 or before version, please follow the steps below:

  1. Firsty, edit your bus widget on home screen
  2. Re-choose the bus stop
  3. Choose the jointly bus stop
  4. Datatone display bus company name under the arrival time; If your setting is displaying widget by bus company color, the background will be changed depends on the next bus.

Please verify the suggestion before choosing! As there're difference sources of bus stop data, the suggestion could be wrong. If you merge a wrong stop, the ETA will be wrong.


I am new to Datatone, how can I combine jointly route into one widget ?

Please try the following steps to add Bus widget:

  1. Take a look at: How to add widget to homescreen
  2. Edit widget and choose bus route > choose stop > choose joint operate route
  3. Datatone will help the bus company under the ETA label; If you have set different color for different company, the background of the widget will change base on the company of next ETA.

Please verify the suggestion before choosing! As there're difference sources of bus stop data, the suggestion could be wrong. If you merge a wrong stop, the ETA will be wrong.


Why Jointly operated route cannot display as one page

Sorry for the inconvenience caused

Since all the data are returned by different bus companies, The format returned from different party may vary and we couldn't merge the data from all sources*.



For example, route 102 is jointly operated by KMB & CTB, KMB is returning 34 stops in this route while CTB is returning 36 stops in this route.

How often did widget refresh？

iOS has full control on how often the widget is refreshed as it needs to balance the battery / data consumption.
So we couldn't know how exactly it will refresh. If you would like to refresh immediately, you can click the widget then quit the app. If you are looking for a more real-time and continuously refresh, please click the widget and use the app.

Why can't I find Kwun Tong Line in Datatone app?

Since MTR has not provided the data of the above line and bus.
If MTR has provided the data in future, Datatone will support them asap.

I still see ad after subscription

Sorry for any inconvenience made, if you have made a purchase and encounter this bug, please kindly contact us through 或 .

How can Andriod user support Datatone？

We haven't implemented VIP function in Android, please click to support more features in Android.