FAQ

  1. How to add widget to homescreen ?
  2. Why I cannot find Datatone widget？
  3. I am using Bus widget, how can I combine jointly route into one widget ?
  4. I am new to Datatone, how can I combine jointly route into one widget ?
  5. Why Jointly operated route cannot display as one page ?
  6. How often did widget refresh？
  7. Why I cannot see East Rail Line, Island Line, Kwun Tong Line, Tsuen Wan Line and MTR Bus?
  8. I still see ad after subscription with Ad Free
  9. How can Andriod user support Datatone？

If you are looking for assistance for the above issues or you have other questions or opinions,
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How to add widget to homescreen ?

Step by step guideline for adding widget to your iPhone homescreen

Why I cannot find Datatone widget？

Due to some iOS bug, please try the following steps to add datatone widget:

  1. Open Datatone app
  2. Go back to homescreen and add widget
  3. If you cannot see datatone in widget list, restart your iPhone
  4. Reopen datatone and go to homescreen to add widget again

There're numerous conditions to make widget visible, by restarting and relaunch datatone app, this bug shall be gone.

I am using Bus widget, how can I combine jointly route into one widget after app update ?

If you have added bus widget in 2.1.1 or before version, please follow the steps below:

  1. Firsty, edit your bus widget on home screen
  2. Re-choose the bus stop
  3. Choose the jointly bus stop
  4. Datatone display bus company name under the arrival time; If your setting is displaying widget by bus company color, the background will be changed depends on the next bus.

Please verify the suggestion before choosing! As there're difference sources of bus stop data, the suggestion could be wrong. If you merge a wrong stop, the ETA will be wrong.


I am new to Datatone, how can I combine jointly route into one widget ?

Please try the following steps to add Bus widget:

  1. Take a look at: How to add widget to homescreen
  2. Edit widget and choose bus route > choose stop > choose joint operate route
  3. Datatone will help the bus company under the ETA label; If you have set different color for different company, the background of the widget will change base on the company of next ETA.

Please verify the suggestion before choosing! As there're difference sources of bus stop data, the suggestion could be wrong. If you merge a wrong stop, the ETA will be wrong.


Why Jointly operated route cannot display as one page

Sorry for the inconvenience caused

Since all the data are returned by different bus companies, The format returned from different party may vary and we couldn't merge the data from all sources*.



For example, route 102 is jointly operated by KMB & CTB, KMB is returning 34 stops in this route while CTB is returning 36 stops in this route.

How often did widget refresh？

iOS has full control on how often the widget is refreshed as it needs to balance the battery / data consumption.
So we couldn't know how exactly it will refresh. If you would like to refresh immediately, you can click the widget then quit the app. If you are looking for a more real-time and continuously refresh, please click the widget and use the app.

Why I cannot see Island Line, Kwun Tong Line, Tsuen Wan Line and MTR Bus?

Since MTR has not provided the data of the above line and bus.
If MTR has provided the data in future, Datatone will support them asap.

I still see ad after subscription

Sorry for any inconvenience made, if you have made a purchase and encounter this bug, please kindly contact us through 或 .

How can Andriod user support Datatone？

We haven't implemented VIP function in Android, please click to support more features in Android.